ABOUT THIS SERVICE

Below you will find all the external services under the Council priority A Well Run City. For City Council this means that Calgary has a modern and efficient municipal government that is focused on resilience and continuous improvement to make life better every day for Calgarians by learning from citizens, partners, and others.

We wanted to hear from you about the services The City provides. Your priorities and reasons why will be used to develop the service plans and budgets for the next four years. Learn more about the 2019-2022 Service Plans and Budgets and why they are an important part in helping us deliver the services you value most.

YOUR INPUT

The survey is now closed. Thank you for sharing your input with us. Below you will find services the City provides. For each service there is a list of values that you ranked by dragging each value over to the right in the order of what was most important to you.

You also shared why that value matters to you. After each service there was a short question where you could tell us a bit about why that service matters to you.

Everything on this survey was optional.

Municipal Elections

Municipal Elections

This service enables citizens to vote for Mayor, Councillors, School Board Trustees, and questions on a ballot.
  1. Accessibility - Voting is physically accessible. #
  2. Accuracy - Votes are counted correctly. #
  3. Impartiality - The elections process is fair. #
  4. Equality - All votes and voters are treated equally. #
  5. Transparency - Elections are open to all. #

The survey form is now closed. Thanks for your contributions.

Why did you pick your top value for this service? In a few words tell us why this matters to you.

You have 255 characters left.

The survey form is now closed. Thanks for your contributions.

Records Management, Access & Privacy

Records Management, Access & Privacy

This service manages, protects, and preserves City records and documents. This service also manages privacy and access.
  1. Availability - City records are accessible. #
  2. Informs - The City shares information. #
  3. Reliability - City staff are knowledgeable about privacy and information access policies and practices. #
  4. Legislative Compliance - City staff follow records management, information access and privacy policies. #

The survey form is now closed. Thanks for your contributions.

Why did you pick your top value for this service? In a few words tell us why this matters to you.

You have 255 characters left.

The survey form is now closed. Thanks for your contributions.

Taxation

Taxation

This service ensures property taxes are billed and collected properly.
  1. Sustainability -The City gets tax payments in a timely manner. #
  2. Reliability - I get my tax bill quickly and it is correct. #
  3. Responsiveness - My questions about my taxes are answered quickly. #

The survey form is now closed. Thanks for your contributions.

Why did you pick your top value for this service? In a few words tell us why this matters to you.

You have 255 characters left.

The survey form is now closed. Thanks for your contributions.

Appeals & Tribunals

Appeals and Tribunals

This service provides an impartial process for citizens to challenge certain decisions made by The City of Calgary.
  1. Responsiveness - The Tribunals' decisions are shared with the public quickly. #
  2. Convenience - I can easily file an appeal in a way that works best for me. #
  3. Legislative Compliance - Hearings are fair and meet all legal rules. #
  4. Informs - Information about the tribunals’ processes and decisions are easy to find. #

The survey form is now closed. Thanks for your contributions.

Why did you pick your top value for this service? In a few words tell us why this matters to you.

You have 255 characters left.

The survey form is now closed. Thanks for your contributions.

Corporate Citizen Engagement

Corporate Citizen Engagement

This service provides fair and accessible opportunities for citizens to provide input.
  1. Fairness - All ideas and voices of those who participated are captured in the public engagement process. #
  2. Accessibility - All residents can participate in public engagement regardless of social, economic, or any other barriers. #
  3. Connectivity - Public engagement connects residents, business, and other groups with the government that services all of us. #
  4. Quality - I can see how my input was used in decision-making, City programs and services. #

The survey form is now closed. Thanks for your contributions.

Why did you pick your top value for this service? In a few words tell us why this matters to you.

You have 255 characters left.

The survey form is now closed. Thanks for your contributions.

Corporate Citizen Relationship Management

Corporate Citizen Relationship Management

This service strengthens the relationship between the Corporation and its citizens and employees.
  1. Provides Hope - The City has a vision and direction. #
  2. Informs - I have access to reliable and trustworthy information about The City programs and services. #
  3. Convenience - I have easy access to City information and services in a way that works for me. #
  4. Equity - I have access to information and services based on my needs. #
  5. Responsiveness - The City responds quickly when I ask for information or report an issue. #

The survey form is now closed. Thanks for your contributions.

Why did you pick your top value for this service? In a few words tell us why this matters to you.

You have 255 characters left.

The survey form is now closed. Thanks for your contributions.

Data Analytics & Information Access

Data Analytics and Info Management

This service provides citizens and employees with an innovation and data hub for the City.
  1. Accessibility - I have access to data and information. #
  2. Availability - City data and information and location of information is available 24/7. #
  3. Quality - City open data and information is correct and up to date. #
  4. Responsiveness - Requests for City data and information are responded to quickly. #
  5. Reduces effort - The city analyses data to create information and gets value from City investments. #

The survey form is now closed. Thanks for your contributions.

Why did you pick your top value for this service? In a few words tell us why this matters to you.

You have 255 characters left.

The survey form is now closed. Thanks for your contributions.

NEXT STEPS

City of Calgary as we build the service plans and budgets for the next four years. To see how your input will influence The City’s next four years and the services you use everyday, check back to the project page on May 17.