This project is in response to the Calgary Transit Zero-Based Review (ZBR) report, and in alignment with the Seniors Age-Friendly Strategy. As a result of this report, Council directed Administration to provide an assessment of transit services in order to identify potential changes to service levels or service efficiency, which means the overall customer experience. This may also include changes to the cost of the Regular Senior Yearly Pass. These changes would not affect the cost of the Low Income Senior Yearly Pass.

The Seniors Age-Friendly Strategy includes initiatives that provide opportunities for Calgary's aging population to participate more fully in their communities. This has resulted in identifying key priority areas for The City to track how it's supporting social inclusion and wellbeing for Calgarians as they age. The priority area that this project aims to support is that of Transportation and Mobility. In order for Calgarians to be able to freely move throughout the city as they age, it is important to consider the affordability of public transit fares and passes for seniors.

Calgary Transit will be reporting back to Council in June 2018 with recommendations regarding seniors' transit fares in their Fare and Revenue Framework report. To help influence their recommendation and their future business plan, they want to understand what is important to seniors when deciding whether or not to take transit.


Thank you to those of you who provided your input to help us understand why seniors choose to use, or not use, Calgary Transit.

Your feedback was reviewed, themed and is included in the What We Heard Report available here. The What We Heard Report has been shared with the project team as a resource to help them formulate their recommendations regarding senior transit fares.


The project team will present their recommendations to the Standing Policy Committee on Transportation and Transit in May 2018 and to City Council in June 2018. Emailed copies of the What We Heard Report will also be shared with the locations where in-person engagement sessions were held. The What We Heard Report is available online here.