ABOUT THE PROJECT

The City of Calgary is exploring developing a Penalties Appeal Board for minor infractions including parking and transit tickets. This would replace the current process of hearing these appeals in Provincial Court.

The Penalties Appeal Board could improve customer service by providing a dispute process that is faster, more efficient and more convenient than the current provincial court-based system.

This is an opportunity for The City to explore how it can improve customer service and achieve better outcomes for Calgarians while supporting community safety by freeing up court capacity for more serious charges.

ENGAGEMENT AT THE CITY OF CALGARY

“Purposeful dialogue between The City and citizens and stakeholders to gather information to influence decision making.” - Engage Policy

Your input, and the input of other citizens and stakeholders, helps The City understand people’s perspectives, opinions, and concerns. Input collected for this project will be compiled and shared through a What We Heard report. Personally identifying information, profanity and comments that do not meet The City's Respectful Workplace Policy or the Online Tool Moderation Practice will be removed.

Although it would be a great outcome, the goal of public engagement is not to reach consensus or make everyone happy. Public engagement is also not about voting or collecting representative information. Public engagement is about considering the input, ideas and perspectives of people who are interested or impacted by decisions, before decisions are made.

To learn more about engagement at The City, visit engage.calgary.ca/about.

YOUR INPUT

Your input will lend valuable information as we explore the development of an Administrative Penalty System (APS) for Calgary, of which the Penalties Appeal Board is a key function.

Engagement objectives for this project are:

  • Better understand customer experiences and recommendations for an improved customer experience
  • Explore opportunities for operational improvement
  • Better understand alternative resolution opportunities
  • Better understand resources/supports needed for implementation

NOTE: There are 2 possible ways to tell your story if you get a ticket:

  1. A review with the enforcement unit that issued your ticket.
  2. If you disagree with the enforcement unit’s decision then you can go to an adjudicator on appeal to the Penalties Appeal Board.

Engagement is now closed. Thank you for providing your input!



NEXT STEPS

Your input will be reviewed, themed and summarized in a What we Heard report that will be available in late April/early May. The report will be shared with the project team and will be posted here.

This information will help formulate the project outcomes as well as inform the Bylaw that must be written and considered by Council.

It’s expected that a What we Did report will accompany the Bylaw to a Public Hearing of Council that is anticipated to occur June 8, 2021. The Council date will be posted in the timeline when it is available.


DEMOGRAPHICS AND EVALUATION

We want you to feel included in engagement. This means that we want you to feel respected; we want you to know your opinion is valued; and, we want you to be supported to participate in The City’s engagement process. We do not want you to experience any difficulties to sharing your ideas and opinions with us. We try to design engagement activities so that everyone that wants to be involved, can be.

We use your answers to the following evaluation and demographic questions to understand which voices from the community are missing so we can be better at including them next time. We work with internal and external colleagues to help ensure that our engagement activities are welcoming to all.