Who's the ERU?

The Engage Resource Unit (ERU) is the team who gathers public feedback to support decision making here at The City and works closely with your team on a variety of projects.

This portal page will provide you with an overview of what the Engage team does and how we work with communicators.

Communicator - ERU Onboarding Presentation

Process Overview

While each project and client will have specific needs to support gathering feedback from the public, the ERU does use the following a certain process. Take a look at the infographic below to see our process.


Intake Assessment

Quick Poll - When should the Engage Resource Unit be contacted?

At what point should you connect with the ERU?

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ERU Staff

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