What is Engagement?

Engagement means having meaningful conversations between The City and Calgary residents, as well as other groups or communities. Engagement may include activities like community meetings, surveys and online feedback forms open to everyone. The City’s Engage Policy defines engagement as “Purposeful dialogue between The City, impacted or interested Calgarians and other communities or groups to gather information to influence decision-making.”

What is the Engagement Review initiative?

An independent firm, KPMG, is conducting a review of The City of Calgary’s engagement process as directed by Calgary City Council. As part of KPMGs review, we want to understand how The City is doing when they ask to hear from Calgarians before making decisions on a project or issue. Your feedback will help us understand what’s working and what could be better.

How will my feedback be used? To what extent will my feedback inform The City’s decisions?

The goal of these discussions is to hear about your experience with engagement. Your feedback is very important. The experiences you share will help KPMG prepare recommendations to The City on how to improve engagement with Calgarians.

How can I participate, and what should I share?

You can share your feedback through one of the opportunities below. Take our public survey, attend a community engagement discussion in your local area, or express your interest in participating in the Engagement Review Working Group.

Experiences you may reflect on or choose to share could include:

• A City project where you participated in engagement: what went well or could have gone better
• Your perspective on how the engagement process works
• Ways the City engages with you or your community, such as in a public place, through a public meeting, through a survey, etc.
• Ways that different groups have the opportunity to participate in engagement
• How information is shared back with you about a decision, or changes to a decision
• Any other experiences you have with the engagement process are welcome

Please see below for further details and access to the Public Survey, Community Engagement Session registration, and expression of interest details for the Engagement Review Working Group.

If you have any questions, please contact YYCengagement@kpmg.ca.

Call for Expressions of Interest: Engagement Review Working Group

KPMG is also inviting interested individuals to express their interest in being a part of an Engagement Review Working Group. This group will bring together different perspectives to share advice and feedback on the review and how The City can do a great job of hearing from Calgarians.

Selected members will be expected to:

• Have an interest in good engagement in Calgary;
• Participate in 4-5 one-hour working group discussions from July to September 2025.
• Share ideas constructively and engage actively.

No special credentials are required; we welcome varied experiences from all Calgarians.

If you are passionate about engagement and would like to contribute, please contact YYCengagement@kpmg.ca. Please include your name, organization and role, along with a few sentences highlighting your interest.

If you have any questions about the Working Group or your expression of interest, please contact YYCengagement@kpmg.ca.

The survey is a quick and easy way to share your experiences and have your feedback included. Your input will help The City improve the way it engages with you and other residents of Calgary. The survey will take 5-10 minutes to complete.

The survey is not being run by The City, it is being run by an independent company, KPMG.

When you click the survey link, it will open the survey in a new window. The survey can be translated into Punjabi, Filipino, Mandarin, Spanish, Arabic and French. Please complete the survey in the language of your preference.

If you have any questions or would like additional support completing the survey, please contact YYCengagement@kpmg.ca.